Return & Refund Policy
Thank you for shopping at J. Alexander Rustic Silver. If you are not entirely satisfied with your purchase, we’re here to help.
New and unused items can be returned for a full refund within 10 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about how to return your item to us, click here to contact us.